PLEASE NOTE: IF YOU INSTRUCT DPD TO LEAVE YOUR PARCEL IN A SAFE PLACE, YOU ARE ACCEPTING FULL RESPONSIBILITY FOR THAT PLACE BEING SAFE!
IF YOUR ORDER IS TAKEN FROM YOUR SAFE PLACE AFTER YOU HAVE INSTRUCTED THEM TO LEAVE IT SADLY WE WILL NOT BE ABLE TO RESEND OR REPLACE YOUR ORDER!
We all hate waiting ages for online orders to arrive and paying for expensive shipping fees, so we’ve worked hard to secure the best delivery options and to endeavour to dispatch all orders, placed before 2:00pm Monday to Friday, the very same day.
Orders placed after 2:00pm, on Saturdays, Sundays and Bank Holidays will be dispatched on the next working day.
All delivery service timeframes are for working days. This means that if you place an order on a Friday before 2pm and you select DPD Next Day Delivery, this should be delivered on the Monday.
During busy periods such as Holidays and Sales, it may not always be possible to have your order dispatched the same day.
Due to stock availability, we are sometimes unable to dispatch part or all of your order the same day.
On occasion, due to issues with our carriers, your order may not be delivered within the timeframe quoted.
In the above circumstances we are unfortunately unable to refund any shipping costs paid.
Performance PPL reserves the right to amend these services and charges at any time.
We cannot be held responsible for any customs or import charges occurred.
If you are not willing to pay for the customs and import charges and your order is returned to us, we can of course offer a full refund for the products ordered, but unfortunately are unable to refund any shipping costs.
Any orders refused at customs may attract extra costs if returned to us, we reserve the right to deduct these charges from your refund.
Performance PPL Reserves the right to charge the full shipping fee applicable if an order is returned to us as the customer was unable to receive a delivery for any reason.
Performance PPL Reserves the right to charge the full shipping fee applicable if an order is returned to us due to customer inputting incorrect data when ordering.
Items returned to us by a courier will be held until a new delivery charge has been paid